Refund and Returns Policy

• All of our products are unique and produced only once ordered. This also means that returns and exchanges are not supported because of customer error, included but not limited to, ordering the wrong size, color, or  changing your mind.
• However, in case of a damaged product or a manufacturing error, We offer a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with us at [email protected] and provide a clear photo showing the issue.
• If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
• Please note that Authentically Radical will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Cancellations

• If your product is not in the production phase, you can cancel or make changes to your order by accessing your  account. This includes adding or removing products, updating shipping details, or changing the shipping method.
• If the order is already in production, cancellations will not be accepted. 

Returns/exchanges

• We do not offer returns or exchanges due to any customer error including but not limited to, ordering the wrong size, color, invalid address, etc. 
• Please send your purchase back to the address on the shipping label.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts

We do not accept returns, refunds, or exchanges for items marked as a gift when purchased and shipped directly to 

DELIVERY TO PO BOXES

• We deliver to PO boxes in the U.S.
• PO boxes come in various sizes, so it’s the customer’s responsibility to ensure that the ordered product will fit in their PO box. The largest available box measures 12″ x 22.5″, so products exceeding these dimensions cannot be shipped to a PO box.
• PO box addresses cannot use Express Delivery. If a customer submits an order with Express Delivery and enters a PO box address, it will be imported as a standard order.
• The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
  • First name: John (matching the name on the box)
  • Last name: Smith (matching the name on the box)
  • Address 1: PO Box 1776
  • Zip code: 28034
  • City: Dallas
  • Country: United States

SHIPPING

The shipping and production times below are estimates, both will depend on various factors including but not limited to weather, customer service area, items ordered, etc. 

We do not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

Need help?

Contact us at: [email protected] for questions related to refunds and returns.